Is your Multi-Edit installation up to date?
- Michele Hegwood
Checking to see if you are updated to the current release generally yields the solution to a
majority of support and customer service questions we receive.
Why does my Help | About -> say it expires on 1/1/2009?
Doesn't my purchase buy me a permanent license?
If you are an early purchaser of Multi-Edit 2008, you will notice that in your Help | About menu
option there is an expiration date listed of 1/1/2009. Simply put you have a 'Release Candidate' build, meaning that it
is release stable, but not feature complete. Due to this, we made sure to include an expiration date to help ensure users are
'prompted' to upgrade to the latest release of Multi-Edit. This does not mean however that your ME2k8 license will expire, only the
'Release Candidate' install itself. Please note it is only the 'Release Candidate' version that carries this expiration date policy.
Before reporting a problem or contacting customer service, you should take a moment to check the Help
| About dialog to verify your current release. This is especially important to our Multi-Edit 2008 users, as we are now at the
Gold release, and have a new patch available, which should be downloaded and installed immediately. This patch release will remove
the expiration date from the Release Candidate builds, and contains many necessary updates. With each patch release, MESi
introduces many fixes, customer feature requests, and sometimes alter functionality of a feature based on user feedback.
To upgrade to the Gold release of Multi-Edit 2008, simply click the Help | Check for Upgrade menu
option, and select to download the latest referenced build available to you based on the version you have installed.
You may also click one of the links provided below which will allow for a full installation of the
latest build. (Note: You will need your serial number and release code. If you do not have this, please send your request along
with your registration information to firstname.lastname@example.org.
Multi-Edit 2008 http protocol:
Multi-Edit 2008 ftp protocol:
Have you registered your Multi-Edit license?
Please take a moment to register your product. Customer service and support needs frequently require us
to locate your purchase information and product license numbers. If you purchased through a reseller, it is unlikely we will have
your information in our system, and if you lose your license, we will have no record of your ownership. Registration is brief and
will save you time when you require assistance.
You will be prompted for registration upon completion of your installation or patch release. If you
have already registered this license, it is not necessary to register again.
You may also register online by visiting
Sales | Customer Service | Account Information
Contact the Customer Service and Sales Department
Have questions regarding product purchases and pricing, the loss of a serial number and or release
code, to have a new download/installation link emailed to you for re-installation, and to verify or change registration
As always, we at Multi Edit Software, Inc. strive to provide the highest level of customer support and
satisfaction. If you feel your experience has not been satisfactory, take a moment to let us know why and what we can do to
improve your experience with Multi-Edit by dropping us an email:
Multi Edit Software, Inc.