• Welcome:
  New Releases,
  New Purchase Options
   


• News from Dan Hughes:
  mobileME2008 NEW Release,
  ME2008 update
   


• IT Admin Note:
  Server Migration...
   

• mobileME
  2008 Edition Available NOW!
   


• Customer Center
  Upgrades:
  Who, When, Where, & How?
   


• Multi-Edit Partners:
  Provantage
  Programmer's Paradise

**********************************************

OPTION 1:
Multi-Edit 2008 CD, EZR TOOLS and the Beyond Compare CD

New User Purchase

Product	Discount	Savings	Purchase Price
Multi-Edit 2008 (Shipped)	10%	$19.90	$179.10
EZR Tools (download)	10%	$2.00	$18.00
Beyond Compare (Shipped)	5%	$2.00	$38.00
Total		$23.90	$235.10

User Upgrade Purchase

Product	Discount	Savings	Purchase Price
Multi-Edit 2008 (Shipped)	10%	$9.90	$89.10
EZR Tools (download)	10%	$2.00	$18.00
Beyond Compare (Shipped)	5%	$2.00	$38.00
Total		$93.90	$145.10

US shipping charge (2nd Day): $11.50
Each additional item incurs a $5.00 shipping charge

Purchase Your Bundle Here:
https://www.multieditsoftware.com/meorder

 

**********************************************

OPTION 2:
Multi-Edit 2008 CD, mobileME USB and the Beyond Compare CD

New User Purchase

Product	Discount	Savings	Purchase Price
Multi-Edit 2008 (Shipped)	10%	$19.90	$179.10
mobileME (Shipped)	70%	$139.30	$59.70
Beyond Compare (Shipped)	5%	$2.00	$38.00
Total		$161.20	$276.80

User Upgrade Purchase

Product	Discount	Savings	Purchase Price
Multi-Edit 2008 (Shipped)	10%	$9.90	$89.10
mobileME (Shipped)	70%	$69.30	$29.70
Beyond Compare (Shipped)	5%	$2.00	$38.00
Total		$81.20	$156.80

US shipping charge (2nd Day): $11.50
Each additional item incurs a $5.00 shipping charge

Purchase Your Bundle Here:
https://www.multieditsoftware.com/meorder

Introduction from the CEO

Welcome again to another edition of The Developer News!

- Chad W. Williams

---

mobileME 2008 Release and Bundle Suites...

This issue of The Developer News is jammed packed with content covering NEW releases, NEW purchase options, and NEW updates! Take your time browsing the articles in this edition as there is a lot of information to absorb.

We'll begin with the long awaited NEW Release of mobileME! Now available from MESi direct or from your preferred reseller. see our ad for complete product and pricing information. See our Partner section for Multi-Edit Preferred Resellers and order your copy of mobileME 2008 today!

Before you run off to make your purchase, consider one of our NEW Multi-Edit Suite packages! Now you can purchase your favorite editor bundled with more power with the addition of mobileME 2008 and your choice of Beyond Compare or EZRTools for SAS© all at a discounted bundled price! See our ad below for complete product and pricing information!

Dan Hughes has the scoop on all the NEW release information for the NEW mobileME 2008 release as well as the NEW 11.01.00 release for all Multi-Edit 2008 releases! Read Dan's article and learn about the new changes provided in the latest patch release!

Staying up to date with hardware and software is made easier with a good systems administrator. We're appreciative that we've got a great one. Today, I'd like to introduce you to Geoff Fritz, Multi Edit Software's SysAdmin. Please take a moment to read Geoff's article on Multi-Edit's recent email dilemma.

With all the information this newsletter has to offer there are bound to be questions pertaining to ordering, product information, eligibility for upgrades and questions in general. Michele has been proactive and has provided solutions and answers on a few of these and more in her Customer Service article.

Multi Edit Software, Inc. will be closed Monday September 1st, 2008 in observance of Labor Day. We will resume normal operating hours on Tuesday the 2nd.

We Want Your Feedback!

As always any suggestions, comments or thoughts on the articles we've written - whether you agree with our writers, or emphatically disagree it still matters to us. Even if you just want to comment on the topics we have chosen, please send us an email at comments@multieditsoftware.com

---

 

Chad Williams, CEO
Multi Edit Software, Inc.
Chad Williams: chadw@multieditsoftware.com

News from Dan Hughes

mobileME2008 NEW Release, ME2008 update

- Dan Hughes

---

There has been quite a bit of development work done since the last newsletter and we have brought all of our Multi-Edit products up to the 2008 release. In the future look for us to update all products about the same time as the core code is now being shared by all Multi-Edit based products.

The first release of the mobileME product has been labeled "mobileME (v11.01.00)" which corresponds with the released version for the other products. There has been some work done on the mobileME program other than just updating the Multi-Edit core. The directory layout has been restructured to adhere to the directory layout used by the PortableApps programs. This permits mobileME to work alongside any of their programs and also be able to use their PortableAppsMenu program or any of the customized menu programs that work with them. Also the main mobileME program was rewritten to help reduce the number of writes to the USB stick when starting up so that the life of the portable device might be extended some.

Another major change with the v11.01.00 release is our programs are no longer dependent upon the runtime libraries we had distributed in past releases. Thus the executable files will be a bit larger but the elimination of using the runtime libraries has greatly improved the stability of Multi-Edit. Most of the shutdown issues we have seen in the past versions appear to have been resolved by this change.

For more information on the release notes for the Multi-Edit 2008 11.01.00 builds please refer to the Readme.txt files noted below.

Please review the Multi-Edit 2008 README file

Please review the mobileME 2008 README file

 

Until the next Newsletter...
Happy Coding!

L. Dan Hughes, VP/CTO
Multi Edit Software, Inc.
danh@multieditsoftware.com

Input Your Suggestions in the Forum:
http://www.multiedit.com/forums/viewforum.php?f=7

**Please note that you can review/search through all forum topics,
but to submit a post you must register on the forums.

------------------------------Multi-Edit Partners----------------------------
Welcome to Provantage Technology Superstore!

Provantage is the leading independent dealer of technology and personal computer products on the web. Our company name reflects our commitment to providing the PROFESSIONAL ADVANTAGE to all of our customers. We've been serving the needs of the computer industry since for over 23 years and we stand ready to serve you today!

Contact us today!

USA & Canada: 800-336-1166
International: 330-494-8715
Fax: 330-494-526

 

Provantage
North Canton, Ohio
Sales: sales@provantage.com

Server Migration, Email Issues

Collateral Damage in the War On Spam

- Geoff Fritz

---

To keep this introduction short and sweet, I am the system administrator responsible for the care and feeding of Multi-Edit's servers. Hired as a contractor, I have been working with Multi-Edit since early 2004, sometimes as-needed, sometimes for on-going projects and maintenance.

Of the machines I maintain, the most visible are the web and mail servers. I don't often correspond with customers or manage content on the web site itself, opting to remain under the radar by keeping these services running smoothly and reliably. The less noticed I am, the better I'm doing my job (or so I hope).

In the first week of July, I migrated the servers to new hardware within Multi-Edit's hosting provider. It was an all-around good deal (more bang for less buck), and the migration went smoothly. In theory, nobody should have noticed. The new servers went online alongside the old, and with a change at the domain registrar, traffic transparently began to find its way to the new machines. After a day or two, the old servers were retired.

It wasn't until a week later, after the July 2008 Developer News was sent, that I learned of a very serious problem. The new address space acquired through the server migration had been blacklisted due to the misbehavior of a previous owner. This resulted in the newsletter being undeliverable to many subscribers (bad) and several support and sales emails appearing to go unanswered (really bad).

Being on public blacklists (often used by email software) wasn't the problem; Multi-Edit's addresses and domains were not even listed on these services. The problem was that many sites have internal lists of their own. So instead of having to contact a single organization that would clear access to multiple sites, I had to contact each individual site.

Some mail servers provided error codes that allowed me to locate the online form to request removal. Some sites were quick to remove the listing, while others took several days or rejected requests altogether. Some sites would remove the listing, then immediately list the server again when it tried to send something, regardless of how many times I submitted a removal request. A few sites simply rejected or stalled mail without explanation, forcing me to contact the end users themselves via a personal account.

After a week of this, I opened up a support ticket with the hosting provider, under the theory that they sold us "damaged goods" to begin with, in the form of tainted IP space. In addition, I had hoped that they would be seen as more authoritative than myself in the eyes of the larger companies, and could get faster, more permanent results.

I was wrong.

After a week of unsuccessfully trying to clear us from various lists themselves, the provider offered a new netblock, which was pre-screened beforehand. Late at night on August 20th, I reconfigured the servers, changed the DNS records, and rebooted. Multi-Edit's mail server came back up with its third IP address in as many weeks.

Since then, I've only been alerted to one rejection, which I submitted a removal to and haven't seen duplicated since. As far as I can tell, the new address space is "clean" in the eyes of domains that had previously rejected it.

For those of you who didn't receive a newsletter or a response to an email query earlier this month, you now have an explanation as to why. It wasn't neglect on the part of Multi-Edit's staff or a failing of their servers. It was someone on the receiving end mistaking Multi-Edit for a spammer and not listening to advice to the contrary. On behalf of Multi-Edit, I wish to thank you for your patience and continued patronage. With any luck, this should not happen again.

---

Geoff Fritz
Multi Edit Software, Inc.
Geoff Fritz: support@multieditsoftware.com

---

Send any support questions or Bug Reports to
support@multieditsoftware.com
or by using Help | Create Bug Report from within Multi-Edit.
You may also post your questions on our support forums at: http://www.multiedit.com/forums

Customer Service

Upgrades: Who, When, Where and Why?

- Michele Hegwood

---

With the announcement of the new upgrade now available for mobileME & the introduction of our bundled packages, there are sure to be inquiries as to Who, When, Where, & How one can upgrade their version of Multi-Edit, so please be sure to read the following intently because the answers to your questions should be more than evident (& if not, email me directly @ sales@multieditsoftware.com.

Who is eligible to upgrade their mobileME?

Firstly, let me start by indicating to those who have purchased the mobileME 2006 in the past 45-days will automatically receive a Free Upgrade to the mobileME 2008, which will ship immediately after the release of the mobileME 2008. Announcements will be sent to those purchasers automatically, & if you do not receive one or feel you are entitled to receive this upgrade, email me directly @ sales@multieditsoftware.com.

The earliest (oldest) version of the mobileME is mobileME 2006, therefore only current users of the mobileME 2006 & current users of the full-version of Multi-Edit 2008 (ME2k8) are entitled to purchase the mobileME 2008 @ the upgrade price. Please note that you will need your mobileME 2006 serial number or ME2k8, ME2k6 or ME 9.10 serial number on hand when ordering the upgrade. The upgrade is the exact same product as the new-user, same install as well, the only difference is in the price (new vs. upgrade).

?! Important?! The mobileME 2008 will only sale as a shipped product; however, customers will continue to receive a complimentary download link for immediate use of the program.

Who is eligible to upgrade to one of the Bundled Packages?

Upgrading to one of the bundles, moME+ME+BC or moME+ME+EZRTools, will be allowed for those who are currently using Multi-Edit versions 9.10 through ME2k8 only. To easily check the version you are currently running please go to the programs Help | About menu, if your serial number begins w/ ME91, ME2K6, or ME2k8, you are eligible to purchase the Upgrade. Please note that you will need your current version serial number (v.9.10 to current ME2k8) on hand when ordering the upgrade.

Need a little more clarity? Send along an email to sales@multieditsoftware.com and I'll handle your questions personally.

When are these products available for purchase?

Purchase of these New Products is now available as of August 26, 2008.

Where/How can I purchase the new mobileME 2008 &/or one of the new Bundled-Packages?

The easiest & quickest way to purchase is through our secure online purchase webpage @ https://www.multieditsoftware.com/meorder/ . If you encounter problems ordering or have additional questions regarding purchasing, please email me directly @ sales@multieditsoftware.com. & yes I will accept a company purchase order (I understand many organizations require them) however the payment terms will remain pre-paid. In this case, if I am given a check number & date the check was issued, I will release the software to you prior to receiving the check - assuming of course that you have a good purchase history withME.

Sales | Customer Service | Account Information

Have questions regarding product purchases & pricing, the loss of a serial number &/or release code, need a new download/installation link emailed to you for re-installation, or just to simply verify or change registration information - then contact me directly @ sales@multieditsoftware.com.

Product Pricing: http://www.multieditsoftware.com/prodcho.php

Upgrade Policy: http://www.multieditsoftware.com/upgrade-policy.php

Have you registered your Multi-Edit license?

Please take a moment to register your product. Customer service & support needs frequently require us to locate your purchase information & product license numbers. If you purchased through a reseller, it is unlikely we will have your information in our system, & if you lose your license, we will have no record of your ownership.

You will be prompted for registration upon completion of your installation or patch release. If you have already registered this license, it is not necessary to register again. You may also register online by visiting us @ http://www.multieditsoftware.com/register.php.

Support Seekers

The easiest & quickest method used in receiving answers to your Support questions is thru our Support Page directly @ http://www.multieditsoftware.com/support.php. It provides useful links & information to our Support Articles, Product Registration, Updates (Macros & more), Email Support, & our Online Forum http://www.multieditsoftware.com/forums/index.php - where we have an in-depth record of support-related solutions.

Our Support Team works closely together to ensure you receive the quickest & most helpful assistance possible, & to help add to this level of service we ask that when you do send Support emails (to support@multieditsoftware.com) please include:

• Contact/Registration Info (including serial numbers if available)
• Description of Problem (include screen shots to aid in your explanation if you like)
• A copy of your Meconfig.db & Wcmdmap.db files
  - this helps to quickly track down the problem you have encountered, thus lessoning the overall time spent trouble-shooting.
  - Need to Find The Meconfig.db & Wcmdmap.db Files - http://www.multieditsoftware.com/TheDev/v04_i08_2007.htm#CMC

As always, we at Multi Edit Software, Inc. strive to provide the highest level of customer support and satisfaction. If you feel your experience has not been satisfactory, take a moment to let us know why and what we can do to improve your experience with Multi-Edit by dropping us an email:

comments@multieditsoftware.com.

---

Michele Hegwood
Multi Edit Software, Inc.
Michele Hegwood: sales@multieditsoftware.com

mobileME 2008 is Available!

mobileME NEW USER: (shipped)	$199.00 US dollars PLUS shipping **price includes ME2008 download
mobileME UPGRADE USER: from ME2006, ME2008 and moME2006 ONLY: (shipped)	$99.00 US dollars PLUS shipping **price includes ME2008 download
Purchase Your Copy Here: https://www.multieditsoftware.com/meorder Please review the Multi-Edit 2008 README file

 

If your e-mail application has trouble viewing this
in an HTML format,
you can also view it online at:
http://www.multieditsoftware.com/TheDev/v05_i04_2008.htm